Communication, Customer Care and Teamwork

This course provides staff with excellent knowledge of good communication skills and best practice.

Duration - 3 Hours

  • What is communication?

  • Types of communication methods

  • Techniques

  • Legislation

  • Communication barriers

  • Effective needs for accurate documentation

  • What customer care is

  • Good and bad customer service

  • The 6 step guide for handling complaints

  • Stages of team development

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