Managing Complaints

The majority of dental professionals work hard to provide the highest standards of care for their patients. As a result, most patients are satisfied with the care and treatment they receive. However, as with any service or product, from time to time things do go wrong and problems can arise leading to dissatisfaction and complaint.

Whilst few people welcome complaints, an effective complaints management system operated with a positive attitude can provide practitioners the opportunity to both maintain and improve relationships with patients.

Duration – 3 Hours

CPD Hours – 3 Hours Verifiable

  • Setting and Maintaining Communication Standards

  • Policy and Procedure

  • Verbal and Non-Verbal Communication

  • Appropriate Responses

  • Learning from Complaints

  • Record Keeping

  • Maintaining Informed Consent

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